How credit files work in Canada
Two national bureaus, Equifax Canada and TransUnion Canada, hold credit files fed by banks, credit unions, card issuers, telecom providers and collection agencies. Scores range from 300 to 900, and mainstream lenders usually become hesitant somewhere below the mid-600s.
Missed payments, accounts sent to collections, a consumer proposal or bankruptcy all lower a score. A file can also be weak simply because it is thin, which often affects newcomers to Canada and young adults who have never held a credit card or instalment loan.
How long negative information remains
Retention periods depend on the bureau and the province, but most negative entries, including collections and late payments, stay for about six years. A completed consumer proposal is usually removed three years after completion, while a first bankruptcy commonly remains for six or seven years.
Getting free reports from both bureaus
Both Equifax Canada and TransUnion Canada provide free credit reports to consumers, and checking your own file never lowers the score. Errors such as debts already paid or accounts opened by someone else can be disputed directly with the bureau that reports them.
Who can realistically borrow
The options below suit people with regular income from employment, a pension, disability benefits or a long-term contract who need a modest amount and can afford fixed repayments. Someone already missing payments on several debts usually needs a repayment strategy rather than another loan.
Lower-cost routes before a high-cost lender
The table compares the main regulated routes open to borrowers with damaged credit. Costs are indicative and vary by province and institution, but they show why credit unions and counselling should be examined before any high-cost instalment or payday product.
| Route | Indicative cost | Credit requirement | Typical documents |
|---|---|---|---|
| Credit union small loan | Often single or low double digits | Flexible for members | Pay stubs, ID, bank statements |
| Secured credit card or credit-builder loan | Low, with deposit | Minimal | Deposit, ID |
| Nonprofit debt management program | Small or no monthly fee | Not a loan | Budget, list of creditors |
| Regulated instalment lender | Up to 35% APR | Accepts lower scores | Proof of income, bank data |
| Payday loan | Up to $14 per $100 borrowed | None | Pay stub, chequing account |
Credit unions and caisses
Credit unions, called caisses in Quebec, are member-owned and regulated provincially. Several have introduced small-dollar loans as an alternative to payday borrowing, and membership history can count for more than a score. Desjardins and many regional credit unions consider applicants individually.
Nonprofit credit counselling and municipal programs
Nonprofit credit counselling agencies review a household budget and can propose a debt management program in which creditors receive one consolidated payment, often with reduced interest. Some regional governments, such as the Region of Durham in Ontario, run their own credit and debt services.
Consumer proposals through a Licensed Insolvency Trustee
When debts cannot be repaid in full, a Licensed Insolvency Trustee can file a consumer proposal, a binding offer to repay part of unsecured debt over up to five years. Trustees are supervised by the Office of the Superintendent of Bankruptcy and must explain alternatives.
What the law allows lenders to charge
The Criminal Code sets the maximum lawful rate. Regulations published in the Canada Gazette lowered the criminal interest rate from 47 percent effective annual rate to 35 percent APR from 1 January 2025, with limited exemptions for certain commercial and pawn transactions.
Payday loans remain governed by provincial law, but the federal regime now caps their cost at 14 dollars per 100 dollars borrowed. Quebec applies additional rules to high-cost credit, and storefront payday lending is effectively absent there because of its strict consumer protection framework.
Social assistance and federal benefits
Provincial programs such as Ontario Works, ODSP or Quebec social assistance may be counted as income by some lenders, though many treat them cautiously. Old Age Security, the Guaranteed Income Supplement and most social assistance payments are broadly protected from seizure by private creditors.
Steps to follow
Following the order below keeps borrowing costs down and avoids repeated hard inquiries, which remain visible on a Canadian file for several years. Each step also produces paperwork that makes the next application smoother and easier for a credit union officer to assess.
- Request both credit reports and dispute any inaccurate items.
- Draw up a monthly budget showing an affordable fixed repayment.
- Ask your own bank or a local credit union about small-dollar or secured loans.
- Speak with a nonprofit credit counsellor if several debts are overdue.
- Compare offers using the APR and total cost of borrowing shown in the disclosure statement.
- Confirm the lender holds a licence in your province where one is required.
- Repay on time and keep the account open to rebuild positive history.
Warning signs specific to Canadian lenders
The Canadian Anti-Fraud Centre receives frequent complaints about fake lenders targeting people refused by banks. The patterns below are warning signs regardless of how professional the website looks, and none of them refers to a specific company named by a regulator.
- An offer of approval for everyone, followed by a request for an insurance deposit or first payment by e-transfer, prepaid card or cryptocurrency.
- A company that cannot show a provincial licence number for high-cost credit or payday lending where the province requires one.
- Rolling a payday loan into a new one, which most provinces restrict because costs build quickly.
- Credit repair firms charging upfront to remove accurate entries that the bureaus will keep anyway.
- Signing a loan without reading the total cost of borrowing, including optional insurance added to the balance.
Can a private lender approve someone after a consumer proposal?
Some credit unions and instalment lenders lend to people during or after a consumer proposal, usually for smaller amounts and higher rates. Showing several months of on-time proposal payments and stable income generally improves the chance of an offer, but approval is never assured.
Is a loan at 35 percent APR legal?
Since January 2025, a rate up to 35 percent APR is lawful for most consumer loans, although provincial high-cost credit rules may add licensing and disclosure duties. Anything above that threshold, other than permitted payday or pawn arrangements, breaches the Criminal Code.
Does checking my own credit lower my score?
No. Requesting your own report or score from Equifax Canada or TransUnion Canada is a soft inquiry that lenders do not see as a credit application. Only hard inquiries made when you formally apply for credit can lower a score temporarily.
Can a lender demand a deposit before releasing funds?
A legitimate Canadian lender deducts fees from the loan or adds them to the balance in the written agreement. Ontario and several other provinces prohibit loan brokers from collecting advance fees, so any such request should be reported to the Canadian Anti-Fraud Centre.
Useful organisations and resources
- MyMoneyCoach - bad credit debt help in Canada — Nonprofit credit counselling service explaining where Canadians with bad credit can find debt help.
- Consolidated Credit Canada — Nonprofit credit counselling organisation offering budget reviews and debt management programs.
- Region of Durham - Credit and debt management — Municipal service in Ontario offering credit counselling and debt management support to residents.
Official and legal references
- Canada Gazette - Criminal Interest Rate Regulations (2023) — Federal regulations lowering the criminal interest rate to 35% APR and setting the payday loan cost cap.
- Financial Consumer Agency of Canada - Understanding payday loan use — FCAC research on who uses payday loans in Canada and how they compare with alternatives.
